Help Center — Social Neuron

Find answers to common questions about Social Neuron. Covers getting started, AI content quality, features, pricing, distribution, security, and growth tips.

Quick Start Guide

  1. Create your account — Sign up and receive starter credits. No credit card required.
  2. Set up Brand Brain — Fill in your brand profile so AI understands your voice and style. Takes about 5 minutes.
  3. Connect your platforms — Link YouTube, TikTok, Instagram, LinkedIn, X/Twitter, Facebook, or Threads.
  4. Start creating — Use Ideation Station to brainstorm, then Generative Studio to create content.
  5. Publish and track — Distribute to platforms and monitor performance in the analytics dashboard.

Getting Started

What is Social Neuron?
Social Neuron is an end-to-end AI content creation platform that handles the entire content lifecycle — from ideation and creation to distribution and analytics. Performance data feeds back into the ideation engine so your content gets smarter over time.
How does the platform work?
Social Neuron uses a closed-loop workflow: Ideate → Create → Distribute → Analyze → Optimize. You start with AI-powered content ideas, create videos, images, or carousels, publish to your connected platforms, then the system analyzes performance and feeds insights back to improve future ideas.
Do I need technical skills or design experience?
Not at all. Social Neuron is built for non-technical users. Easy Mode lets you describe what you want in plain language and AI handles the rest. Pro Mode is there when you want more control, but it's completely optional.
How long does setup take?
About 5 minutes. Create your account, fill in your brand profile so the AI understands your voice, and connect your social accounts. You can start creating content immediately after.
Is there a free trial?
Yes — new accounts receive starter credits so you can explore the platform and create content before committing to a plan. No credit card required to get started.
What browsers are supported?
Social Neuron works best in Chrome, Firefox, Safari, and Edge. We recommend using the latest version of your preferred browser for the best experience.
Can I use Social Neuron on mobile?
The platform is optimized for desktop use where you get the full creation suite. The dashboard and content library are responsive and work on mobile for reviewing content and checking analytics on the go.
How do I invite team members?
Go to Settings → Organization and invite team members by email. Team member access is available on Pro and Team plans. Each member gets their own login with role-based permissions.

AI & Content Quality

Will the content look like generic AI slop?
Social Neuron fights generic AI content three ways: (1) Brand Brain learns your unique voice from your website, past content, and brand guidelines. (2) You review and refine everything before publishing — AI drafts, you decide. (3) Access to 20+ premium AI models means you're not locked to one style. The more you use it, the better it gets.
How does Brand Brain match my voice?
Brand Brain analyzes your brand profile, website, and past content to understand your tone, vocabulary, audience, and visual style. It then injects this context into every AI generation so the output sounds like you, not a robot.
How is this different from ChatGPT or other AI tools?
ChatGPT is a chat tool — you get text responses. Social Neuron is an end-to-end platform that generates videos, images, and complete social posts, then publishes them to your accounts, tracks performance, and uses that data to improve future content. It's the difference between a calculator and an accounting system.
What AI models power Social Neuron?
We integrate 20+ premium AI models including Google Gemini, Midjourney, Flux, Sora, Runway, Veo, Ideogram, and more. Different models are best at different things — our system automatically selects the right model for each task, or you can choose manually in Pro Mode.
Can I edit the AI output before publishing?
Yes, at every step. AI generates drafts — you review, edit, regenerate, or approve before anything is published. The Video Editor lets you fine-tune cuts, captions, and timing. Nothing goes live without your explicit approval.
How does the AI learning loop work?
When you publish content through Social Neuron, the platform tracks how it performs (views, engagement, watch time). The research agent analyzes these patterns and feeds insights back to the ideation engine. Over time, your content suggestions become more aligned with what actually works for your audience.
Can I choose which AI model to use?
In Pro Mode, you can select from any available model for image or video generation. Each model has different strengths — Midjourney for artistic images, Flux for photorealism, Veo for video, and so on. Easy Mode automatically picks the best model for your task.
Does the content quality improve over time?
Yes. The closed-loop system means the AI learns from your content's real-world performance. Ideas that lead to high engagement get reinforced, while underperforming patterns are deprioritized. Your Brand Brain profile also improves as you provide more feedback.
Will AI replace my creative team?
Social Neuron is designed to augment your team, not replace it. It handles the heavy lifting — research, first drafts, image generation, formatting — so your team can focus on strategy, creative direction, and the human touch that makes content resonate.

Features & Capabilities

What content types can I create?
Videos (short-form and long-form), AI-generated images, photo carousels, talking-head avatar videos, storyboard animations, and text posts with captions and hashtags. You can also repurpose existing content into new formats.
What is Ideation Station?
Ideation Station is the AI-powered brainstorming engine with four modes: Research Mode for data-backed ideas, Brainstorm Mode for quick inspiration, Campaign Mode for cohesive content series, and Trends Mode for riding what's trending now.
What are Automations?
Automations let you build custom content workflows using a visual flow builder. Chain together ideation, creation, and publishing steps that run on a schedule or trigger. Autopilot mode handles recurring content series automatically.
How does Storyboard Studio work?
Storyboard Studio walks you through four phases: script writing, scene planning, visual generation, and final assembly. You get a complete video storyboard with AI-generated visuals, transitions, and audio — then export as a finished video.
Can I create avatar or UGC-style videos?
Yes. Avatar Lab lets you create talking-head videos with AI presenters. Choose from diverse avatars, write or generate a script, and produce UGC-style videos complete with natural voice synthesis — no camera required.
What is Easy Mode vs Pro Mode?
Easy Mode lets you describe what you want in plain language and the AI handles model selection, settings, and optimization. Pro Mode gives you full control over model choice, parameters, aspect ratios, and advanced settings. You can switch between them anytime.
How does the Repurpose tool work?
Repurpose takes existing content — a long video, blog post, or article — and transforms it into new formats. Turn a 10-minute video into short clips, convert a blog post into a video script, or extract highlights for social posts.
What are Quick Wizards?
Quick Wizards are one-click content generators. Paste a URL and get a video from any webpage, or paste a product page to auto-generate a product showcase. The AI extracts key information and builds a complete piece of content.
Does Social Neuron have a video editor?
Yes. The built-in Video Editor lets you trim, cut, add captions, adjust timing, add music, and export in multiple formats and aspect ratios. You can edit any generated video before publishing.
How does Content Library work?
Content Library is where all your generated content lives. Filter by type, status, or date. Preview, download, edit, or send content directly to distribution. Everything is organized by project and automatically saved.

Pricing & Credits

How does the credit system work?
Social Neuron uses a simple credit system where 1 credit = $0.01. Different actions cost different amounts based on computational resources — generating a text idea costs less than rendering a video. Your subscription includes a monthly credit allowance.
What do credits buy?
Content ideas and scripts start from 1 credit ($0.01). AI images start from 15 credits ($0.15). AI videos start from 80 credits ($0.80). Analysis and research start from 2 credits ($0.02). Costs vary by model — premium models cost more but produce higher quality.
What plans are available?
Starter at $29/month includes 800 credits. Pro at $79/month includes 2,000 credits with priority support. Team at $199/month includes 6,500 credits with multi-user access. Annual billing saves 20%. Enterprise plans are available for agencies.
What if I run out of credits?
You can purchase credit add-ons instantly from Settings → Billing. Your work in progress is always saved automatically, so you won't lose anything. Add-on packs start from $4.99 for 200 credits.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time from your account settings. There are no cancellation fees or long-term commitments. If you cancel, you'll retain access until the end of your current billing period.
Do unused credits roll over?
Yes, unused credits roll over month-to-month for active subscriptions. If you cancel, remaining credits are available until the end of your billing period.
Is there an annual discount?
Yes, annual billing saves 20% compared to monthly. Starter is $23/month billed annually, Pro is $63/month, and Team is $159/month.
How can I estimate my monthly credit usage?
Check Settings → Billing for detailed usage history. As a reference: 800 credits (Starter) covers roughly 53 AI images or 8 short videos or 800 content ideas. 2,000 credits (Pro) covers roughly 133 AI images or 20 short videos.
What happens if I go over my credit allowance?
You can purchase add-on credit packs anytime. Overage rates also apply based on your plan tier — Starter at $0.02/credit, Pro at $0.015/credit, and Team at $0.012/credit.

Platforms & Distribution

What platforms are supported?
YouTube publishing is fully live. TikTok, Instagram, LinkedIn, X/Twitter, and Facebook are rolling out — connect your accounts in Settings to get early access as each platform goes live.
Can I post to multiple platforms at once?
Yes. Select multiple connected accounts when publishing and Social Neuron will distribute your content to all of them. Each post is automatically formatted for that platform's requirements.
Does it handle different format requirements?
Yes. Each platform has different aspect ratios, length limits, and caption rules. Social Neuron automatically adjusts your content to meet each platform's specifications — no manual reformatting needed.
Can I schedule posts for later?
Yes. Set a specific date and time for each post, or use Autopilot to maintain a consistent posting schedule. The system suggests optimal posting times based on your audience's activity patterns.
How do I connect my social accounts?
Go to Settings → Connected Accounts and click the platform you want to add. You'll be redirected to authorize access through the platform's official OAuth flow. We never store your passwords.
What happens if a scheduled post fails?
Failed posts are moved to a retry queue with a clear error message. You'll get a notification and can retry, edit, or reschedule. The system automatically retries temporary failures.
Can I preview posts before publishing?
Yes. The distribution preview shows exactly how your content will appear on each platform — including captions, thumbnails, and formatting. Review and adjust before anything goes live.

Security, Privacy & Legal

Who owns the content I create?
You retain full ownership of all content you create with Social Neuron. Your content is yours to use commercially, publish, or modify however you choose.
Is my data secure?
Yes. We use industry-standard encryption for all stored data, Row Level Security on all database tables, OAuth for social account connections (we never store your passwords), and encrypted token storage for connected accounts.
Is Social Neuron GDPR compliant?
Yes. We follow GDPR requirements for data handling, provide data export and deletion capabilities, and process data in accordance with privacy regulations.
Does AI-generated content comply with platform terms of service?
Social Neuron is designed with platform compliance in mind. We recommend following each platform's disclosure guidelines for AI-generated content. The platform includes tips for proper AI content disclosure.
What about copyright and intellectual property?
AI-generated content copyright is an evolving legal landscape. Content you create with Social Neuron is yours to use, but we recommend consulting legal counsel for specific commercial use cases. We do not claim any rights to your generated content.
How are my social account tokens protected?
OAuth tokens are encrypted at rest using AES-256 encryption before storage. Tokens are only decrypted server-side when needed for publishing. We follow the principle of least privilege for all API access.
Can I export or delete my data?
Yes. You can download all your content from the Content Library at any time. For full account data export or deletion, contact support at socialneuronteam@gmail.com and we'll process your request within 30 days.

Social Media Growth

How often should I post?
We recommend 1–3 posts daily for maximum growth. Consistency matters more than volume — it's better to post once every day than seven times on Monday and nothing the rest of the week. Automations can help you maintain a steady schedule.
What content formats work best right now?
Short-form video (under 60 seconds) consistently outperforms other formats across platforms. Photo carousels and educational content also drive strong engagement. Social Neuron's Trends Mode shows you what's working in your specific niche.
Can I use AI-generated content for paid ads?
Yes. AI-generated videos and images work well as ad creative for paid campaigns. Many brands use Social Neuron to produce high volumes of ad variations for testing — the credit system makes it cost-effective to iterate.
How do I warm up a new social media account?
Spend 48–72 hours engaging organically before posting content — scroll, like, comment, and follow accounts in your niche. This signals to the algorithm that you're a real user. Social Neuron's scheduling tools let you plan your first posts while you warm up.
How do I track which content performs best?
The Analytics dashboard shows performance metrics for all published content — views, engagement, watch time, and growth trends. The AI learning loop automatically identifies patterns in your top-performing content and applies those insights to future suggestions.

Still Need Help?

Contact our support team at socialneuronteam@gmail.com or visit the contact page.